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3 Ways to Better Meet Your Client's Needs

EASING THE PAIN of sharing financial data across a multi-location business.

To address the chronic shortage of registered nurses in the U.S., San Francisco-based GlobalCare, Inc. is recruiting and qualifying the very best healthcare talents in the Philippines and placing them with U.S. hospitals. "While the company's headquarters are here in the Bay Area, much of GlobalCare's business activity takes place in Manila," explained QuickBooks ProAdvisor® Deborah Clark. "This complexity, plus the CFO's desire to stay on top of their fast-moving business 24/7, required a business accounting solution that could keep up. Based on my experience with several other clients, I knew QuickBooks Online Edition was the right choice."

Managing Multiple Offices Presents Unique Challenges
Since GlobalCare officers telecommute, and the company doesn't have an office with an administrative staff in the conventional sense, they needed a solution that different people could operate from different locations in order to get data into the system. So Deborah referred CFO Craig Clayton to the online demonstration for QuickBooks Online Edition, knowing it could reach effectively across 16 time zones and nearly 7,000 miles.

"I must have looked at half a dozen other accounting systems that couldn't even come close to handling our situation," said Craig. "With QuickBooks Online Edition, we know exactly how much we're spending per nurse on visa applications, legal fees, skills testing, and the like. The entire process can take up to 18 months, and we need to manage our candidates through every step there are a lot of expenses we need to track. QuickBooks Online Edition makes it easy."

Always Up to Date, Anytime, Anywhere
Craig is an absolute fanatic about online, real-time information. Despite the distance and time difference between the company's offices, with QuickBooks Online Edition he can look at accounts receivable or payable data online and have the most accurate financial picture at all times. And by having all information available online, both he and Deborah can review financials at the same time even though they're miles apart. "That way, I can react more quickly to problems," said Craig. "I'm not spending
weeks or months waiting to find out something needs to be fixed."

Foster Better Client Relationships
Deborah Clark's recommendation for GlobalCare to try QuickBooks Online Edition has made a tremendous difference in the way these multiple offices are able to communicate across long distances. And it has also helped Deborah cement a long-term relationship with her client.

In turn, Craig Clayton and GlobalCare have been able to better serve their own clients. Craig recalls a recent instance when he was traveling and needed to check the status of some invoices for a client he was to meet that morning. Although he had been out of touch with the office, he was able to log in remotely and see that the payment had been made. "Having that important information in my hands changed the entire focus of the meeting," he explained.

Thanks to its tremendous flexibility and long-distance capabilities, QuickBooks Online Edition helps GlobalCare manage its highly complex accounting activities effortlessly. And it helps Deborah Clark keep a client happy.

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